Thank you for your support at Southport Pilates and consideration of the following...
Being we are small studio and every spot counts ...For GROUP classes you book online or call in you have a window of 24 hour notice to cancel with out being charged. No shows and last minute cancellations will be automatically charged 100% from package or card registered with.
For appointments / PRIVATE sessions- there is a required 24 hour notice.
We have the right to suspend classes and private sessions due to any advisories from the local governing authorities due to weather or health advisories. Packages will be suspended until business opens.
REFUNDS: If you need a refund for your class package or private sessions previously paid for with a credit card- refunds will be made with the deduction up to 3% for credit card processing fees. All refunds are only eligible for existing packages. Note packages that have expired are not eligible for refund. See package terms below.
Class Packages with EIGHT OR LESS classes expire with in 60 days of purchase. MORE THAN EIGHT will expire with in 90 days. If you are a part time resident or will be traveling extended period of time this is also considered.
Ten Plus Packages expire 90 Days and Twenty packages expire with in 120 days.
Please wear sticky socks to Reformer classes. We do offer socks in the studio if you do not have them. It helps to keep our equipment clean and safe.
SPP recommend wearing fitted yoga pants or shorts with fitted biker shorts beneath them. Loose clothing can get caught in the springs or the equipment for safety we recommend comfortable fitted clothing. Hair pulled back or away from straps and springs.
Please arrive no earlier than 10 mins and no later than five minutes for classes. If you have arrived 15 mins before or sooner please wait in the lobby downstairs till the previous clients have exited.